Frequently Asked Questions (FAQs)

📦 SHIPPING

Where do you ship to?
We ship to Portugal, Spain, Europe and the rest of the world. Shipping costs and delivery times vary depending on the destination.

How long does delivery take?
Orders are usually delivered within 24–48 hours in Portugal and Spain. Delivery times for other countries vary depending on the destination.

Do you offer free shipping?
Yes. We offer free shipping on orders over:

  • €80 for Portugal and Spain

  • €150 for Europe

  • €150 for the rest of the world

🔄 EXCHANGES & RETURNS

Can I exchange or return an item?
Yes. We accept exchanges and returns within 14 days, in accordance with Portuguese legislation, provided the item is unused, with tags attached and in perfect condition.

Can bikinis be returned?
Yes, bikini tops can be returned as long as they have not been worn and are in perfect condition, with original tags and packaging.
Bikini bottoms can only be returned if they have not been worn and if the hygienic seal remains intact, for hygiene reasons.

Who covers the shipping costs for online returns?
For online orders, return and exchange shipping costs are the responsibility of the customer.

📏 SIZES & FIT

Are bikinis sold as sets or separately?
Most of our bikinis are sold separately (top and bottom), allowing you to choose different sizes and achieve the perfect fit.

How can I choose the right size?
Each product includes a brand-specific size chart, available next to the size selection to help you choose the correct size.

Can I exchange an item if the size does not fit?
Yes, provided the return and exchange conditions are respected.

👔 MEN’S PRODUCTS (JOHN FRANK)

Can men’s boxers be exchanged?
Yes, as long as they have not been worn and remain in their original packaging.

How do I choose the correct size for men’s products?
The size chart is available on the product page to assist with your selection.

💳 PAYMENTS & SECURITY

Which payment methods do you accept?
We accept several secure payment methods, including Credit Card, MB Way, Multibanco, Visa, Mastercard, Apple Pay, Google Pay, PayPal, and other options available depending on the delivery country.

Are payments secure?
Yes. All payments are processed through 100% secure and encrypted platforms, ensuring the protection of your data.

📞 CUSTOMER SUPPORT

How can I contact Bikinikloset?
You can contact us via:

We are always available to help before, during or after your purchase.